Refund Policy

Arctic Research stands behind the quality and condition of every order we ship. While all sales are generally final, we do offer refunds in specific circumstances outlined below.

Eligible Refund Situations

Refunds are available only in the event of:

Products that arrive visibly damaged
Missing items from your order

Video Verification Required

To qualify for a refund on a damaged or missing item, customers must video record themselves opening the package upon delivery. The video must clearly show:

The sealed, unopened package as received
The full unboxing process without interruption
The condition of the contents or the missing item(s)

Claims submitted without a valid unboxing video will not be eligible for a refund. This policy exists to protect both our customers and the integrity of our fulfillment process.

How to Submit a Claim

Record an unboxing video from the moment you receive the package, showing the full contents.

Email the video along with your order details (name, email, items ordered) to support.arcticpeptides@proton.me within 48 hours of delivery.

Once your claim is reviewed and verified, we will process your refund or replacement as appropriate. We aim to respond to all refund claims within 2 business days.

Last updated: 2026. For questions, contact us at support.arcticpeptides@proton.me